TRANSPORT TERMS, CONDITIONS & CANCELLATION POLICE

Please read carefully this page before booking. If you have any questions on terms and conditions send us an email at our customer service office:

+393313558276

Number of passengers and suitecase (read carefully conditions for the transport);

Timing and dating with the client (time, provenience, number Flight, Ship, Train, in case of arrival transfer at the Airport, Port, Station, Hotel, Villa, Appartament);

Address and travel itinerary;

First name, last name, telephone number of the client or person who requires the transfer;

We ask for the maximum accuracy in sending us the details. Our company will not be responsible for client’s incorrect data. If you give the wrong date, you will pay 100%

The Cancellation Policy: you can cancel the booking one week before without penalty; you can cancel 5 days before the reservation with a penalty equal to 50% of the service is applied; you can cancel 2 days before the reservation with a penalty equal to 100% of the service is applied.

In order to be accepted, the cancellation must be sent to the e-mail address

For all booked services, in the event of no-show of passengers beyond the time limit, from the appointment time and without any warning, a penalty equal to 100% of the service amount will be applied.

Terms and conditions for arrival transfers in the Airports, Station, Port and more…

The customer or passengers transported are required to give timely telephone communication in the event of unforeseen events at the Airport, Station, Port and more…

Airport, Station, Port, and more … Meeting Point

The driver will wait for the passengers by showing a sign with the name and surname provided during the booking process. The pickup time between the passenger and the driver will be set as follows:

Once contact is established, the driver will accompany the passengers to the vehicle parked in the spaces specially provided by the Airport/ Station/Port/and more…

Administration. Passengers are not allowed to choose a different place to board, due to compliance with the legislation relating to airport traffic.

Baggage, pets, passengers with difficulties, minors:

All objects are transported under the responsibility of the owners. Our company will not be responsible for damage or loss of the transported items.

The transport of people with disabilities, non-ambulatory and minors, must be communicated at the time of booking in order to prepare the vehicle suitable for specific transport according to current legislation.

Minors under 18 must be accompanied by an adult or require parental authorization towards our company.

Our company reserves the right to cancel the performance of the service and still charge the full amount in the event that, at the time of booking, this transport request has not been specified.

Behavior on board

Smoking during transport;

Drink and carry alcoholic beverages in the cockpit;

Throwing objects from both stationary and moving vehicles;

Smudge, soil or damage the vehicle. In the event of damage to the vehicle, compensation will be requested from the transported user;

Claiming the transport of pets without having taken, in agreement with our company, all the necessary measures to avoid damage or soiling of the car;

Request the stop of the vehicle not already foreseen at the time of booking. Stopping is only allowed for emergency reasons (illness or technical problems of the vehicle) any changes to the route or any unplanned stop with respect to the itinerary established at the time of booking, will in any case be charged by our company to the customer according to the company tariff;

Disturb the driver’s staff while driving through rude discussions or violent attitudes.

It is obligatory for all passengers to comply all illegal provisions including regional regulations.

The driver during transport has the right to interrupt the service or change its itinerary if the passengers do not comply with the previous conditions of transport on board.

What’s not included in the price

Entrance tickets to museums, food, wine tasting and other personal expenses and tips. Your driver is not a tour guide, he can provide comments and explanations during the trip but he is not allowed to do so outside of the car. If you would like someone to join you as you visit the sites or provide you with explanations or historical references, private tour guides are available at an additional cost. Your driver will be happy to give you every possible suggestion on the best places to eat and other general information.

The fee will be agreed between the carrier and the customer at the time of booking. The balance of the amount due must be paid in the following ways:

For the payment, we give the prices in cash, as it is the easiest way to work “for us”, but of course, you can pay by credit card (we accept Visa & Mastercard), or via PayPal; please notice that there will be 10% of bank/PayPal commissions).

Important: to confirm the booking, we ask for some deposit on our PayPal account.

Directly on board the car in cash, credit card or debit card;

Advance by bank transfer or online payment by credit card.

The company does not accept payment with American Express

In the event of unforeseen routes due to adverse road, weather or traffic conditions (demonstrations, strikes, vandalism, terrorism, checks by the Police, fires, floods) or due to technical breakdowns of the vehicle or illness of the driver, our company is not responsible for delays or inefficiencies and does not guarantee the possibility of traveling on any vehicle chosen during the booking process. In this case, however, an attempt will be made to complete the service with alternative means (taxi, car, rental bus with or without driver, etc. etc.).

The customer is obliged to report to our company, as soon as possible, any problems arising from inefficiencies or deficiencies directly attributable to our work.

Any dispute or controversy regarding the activities carried out between our company and the customer ( qui voglio aggiungere, noi saremo sempre e comunque lieti di ascoltare voi clienti e trovare il giusto…., per rimanere un buon rapporto) Positano “ITALIA”

Terms and conditions updated the 01/01/2023

POSITANOTONYTAXI